Every order, from checkout to cash in the bank.
Niblin follows each order through fulfilment, delivery, and settlement. See which stage is slow, which courier is costing you, how many orders come back as RTO, and which COD money has not reached you yet. One view instead of four portals and a spreadsheet.
Fulfilment Timing
Find the stage where orders get stuck.
A late delivery is usually a slow handoff somewhere earlier. Niblin times every stage, from order placed to dispatched to delivered, so you can see whether the delay is in your warehouse, at pickup, or in transit.
- Stage durations from order to dispatch to delivery
- Order pipeline by status, so stuck orders stand out
- Delivery-time distribution, not just an average
- Fulfilment anomalies flagged in the daily feed with a severity score
Delivery Funnel & RTO
See every order that never made it to the customer.
Failed deliveries and RTOs eat margin twice: once on shipping out, once on the return leg. The delivery funnel follows each order from dispatch through out-for-delivery, delivered, returned, or RTO, so you know where the funnel leaks and how much it costs.
- Delivery funnel from dispatch to delivered, RTO, or returned
- The full RTO and return journey for each order
- Returns and refunds grouped into reason buckets
- Returned-order filters to find the products and regions behind them
Courier Scorecard
Compare every delivery partner on the same sheet.
Each courier reports its own numbers in its own portal. Niblin puts them side by side: cost, volume, delivery time, and failed-delivery rate per partner. Amazon FBA and Easy Ship sit on the same scorecard as your other couriers.
- Shipping cost and order volume by delivery partner
- Delivery time and failed-delivery rate per courier
- Amazon FBA and Easy Ship alongside Shiprocket couriers
- Payment-method scorecard: how prepaid and COD orders each perform
COD & Settlements
Know which COD money is still out there.
Cash on delivery money arrives late, in batches, through more than one hop. Niblin reconciles COD remittance from Shiprocket and settlement files from Razorpay against your orders, so every rupee is either matched, pending, or flagged.
- COD remittance tracked through Shiprocket
- Razorpay settlement files uploaded and matched to orders
- Multi-leg settlement reconciliation per channel
- Payment anomalies in the same daily feed as everything else
Close the gap between shipped and paid.
Connect Shopify and your shipping account in minutes. See fulfilment, couriers, and COD settlements in one place. No credit card required.